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Customer Centric Innovations |
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| Customer Centric
Innovations |
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International
standardisation of systems made it possible to
find needle point errors in the haystack of
product inventory, facilitating real time
information of availability, delivery and the
traceable history of individual products. |
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Innovations at
ESPTL focuses on target customers (sectors) and
their needs.New products and ideas are solicited
from customers, exhibitions, manufacturers as
well as research and development. What
eventually is the crucial driver to all this is
the continuously collected feedback methodology. |
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State-of-the-art
Warehousing |
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Evergreen prides
itself on its Warehousing Infrastructure and
Systems that store and maintain stock for
customers in near-perfect conditions. Our Pune
warehouse, established in 2003, was transformed
into a state-of-the-art warehouse in 2008.
Spanning a total area of 80,000 Sq ft with a
covered area of 25,000 Sq ft having capacity of
stacking 4000 MT. |
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Integrated ERP
System |
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ERP systems is
interpreted to client needs to ensure smoother
follow-up on information and no-loss in
translation communications. Demand for real-time
information by management, suppliers and
customers is increasing and the system at ESPTL
is built around this need to be even more
productive. |
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All data is linked
to Root Documents and hence One to One relation
of Pipes with TC possible. |
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Quality complaints
of customers can be traced back to suppliers for
correction/redressal immediately. |
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Effective inventory
control ensures accurate information and faster
delivery to the customer |
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Traceability |
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Evergreen pioneered
systems include the unique heat number
identification, color coding , specific rack
designations as well as the unprecedented 7 year
traceability of products. |
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When pipes are
received at the warehouse, they are identified
by their unique Heat Number and markings. Each
pipe is segregated and categorised based on
grades by assigning a unique colour code and
placed in a designated rack, to avoid any mix-up
of material. We have a tie-up with
Internationally-reputed third party inspection
agencies like BVIS, LRIS, DNV, TUV, SGS, EIL,
GL, RITES, IRS, PDIL, TCE, VELOSI to name a few. |
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Traceability has
resulted as a methodology discerned from the
actual needs and desires of todays most
discerning customers, who cannot risk a
critical project with a product that is
incorrect in its application or inferior in its
composition. |
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Colour Coding is a
system that can be easily deciphered (at any
personnel level) and is ensconced within a
storage discipline that delivers accuracy. |